IBM Services is an arm of IBM's professional services, comprising business, technology and industry experts who employ advanced technology and help clients design, build and run businesses. It includes two divisions: IBM Global Business Service (GBS) and IBM Global Technology Service (GTS) .
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IBM Global Business Services
IBM Global Business Services (GBS) is a Global Services professional service unit, including management and strategy consulting, system integration, and application management services. Revenue from Global Business Services is $ 13.5 billion by 2014.
History
The beginning of IBM's involvement in IT services can be traced back to at least until 1989 when Eastman Kodak Company and IBM completed an agreement with which IBM designed, built and managed a new state-of-the-art data center for Kodak in Rochester, New York under the trademark ISSC , Integrated Systems Solution Corporation.
Also in 1989, IBM introduced the Business Recovery Service, an offer that allowed a business to continue operations in the event of blackouts or unplanned disaster.
In 1992, the company established IBM Consulting Group, as a new management consulting organization with service lines in Business Transformation and IT Strategy Consultation. The initiative is led by Robert M. Howe, Vice President of IBM and General Manager of IBM Consulting Group. The group was renamed IBM Business Innovation Service in 2001, and then IBM Business Consulting Services. As management consulting becomes more intertwined with the delivery of more technology, integrated organizations become known as IBM Global Business Services.
In 2002, IBM Global Services acquired management and technology consulting services from PricewaterhouseCoopers, around the same time some other Big Four accounting firms sold their consulting arm (this is from strong pressure to avoid conflicts of interest with respect to the Sarbanes-Oxley Act). The PwC consulting business was sold to IBM for about US $ 3.9 billion in cash and stock. This is almost double the number of consultants in IBM Global Services, adding 30,000 consultants in 52 countries.
Organizational structure
IBM Global Business Services is organized into three growth platforms that contain seven service lines:
- Strategy & amp; Digital Interactive: Digital Strategy, IBM iX
- Cognitive Transformation Process: Cognitive Business Decision Support, Re-Engineering Cognitive Process, Cognitive Process Service
- Innovative Cloud Apps: ADM Innovation, Cloud Application Migration Service, Next EA Gen
Maps IBM Global Services
IBM Global Technology Service
IBM Global Technology Services (GTS) provides information technology (IT) services to clients around the world. GTS professionally designs, builds, runs, and maintains critical infrastructure and systems within the client's IT environment. In recent years, GTS has expanded its capabilities in cloud hybrid and implemented automation and Watson in delivering its services, primarily through the IBM Services Platform with Watson launched in July 2017.
Organizational structure
IBM Global Technology Services is organized into two core capabilities:
- Infrastructure Services provide cloud, project-based, outsourced, and other managed services portfolio. Its portfolio includes cloud hybrid services and solutions to help clients build and run enterprise IT environments that leverage public and private clouds and traditional IT, built around a host of key solutions that handle systems, mobility, robustness, networking and security.
- Technology Support Services provide support services to maintain and improve the availability of client IT infrastructure. This offer includes maintenance for IBM products and other technology platforms, as well as software and solution support.
References
External links
- IBM Business Consulting
- Youtube Channels - GBS
- Yahoo profile
- IBM Global Services: a brief history, IBM Corporate Archives, May 2002
Source of the article : Wikipedia
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